Data Privacy Policy
Your privacy is important to us at CanvasClusterHarvest
Information We Collect
When you contact us for corporate flower arrangements or gift services, we gather information you supply willingly. This includes your name, business name, email address, phone number, delivery addresses, and particular specifications for your floral needs. We also collect payment details when you place orders, though payments are handled securely by our payment partners.
For our corporate clients, we might gather extra business information like company registration data, preferred delivery timelines, and budget preferences to tailor our service to your business requirements.
Our site automatically gathers certain technical details whenever you visit. This includes your IP address, browser type, device details, and how you browse our site. We use this information to enhance site performance and learn how customers discover our offerings.
How We Use Your Information
We mainly use your personal information to complete flower orders and deliver outstanding customer service. This involves processing orders, coordinating deliveries, crafting custom arrangements according to your requirements, and staying in touch about your service needs.
We also utilize information to enhance our services and website experience. This helps us identify which corporate floral offerings are most beneficial to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
CanvasClusterHarvest respects your privacy and does not sell your personal data to third parties. We share information only when necessary to deliver our services or when required by law.
We may share necessary information with trusted service partners who assist in running our business. This includes delivery partners, payment processors, and technical service providers. These partners must protect your information under contract and use it solely for the specific services they render to us.
We may disclose information when required by law, a court order, or government request. We may also share information to safeguard our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal information with utmost importance and put in place suitable technical and organizational safeguards to safeguard it. This includes safe data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal information is stored using secure systems with access controls and regular security monitoring.
Encryption
Sensitive data transmissions are encrypted to protect information during communication between your browser and our systems.
Limited Access
Only authorized personnel who need information to provide services have access to customer data.
While we deploy strong security measures, no method of transmission over the internet is 100% secure. We continually update our security practices to guard against evolving threats.
Your Privacy Rights
You have important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or restrict the use of your personal information.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We retain personal information only as long as necessary to provide our services and fulfill legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: around three years after last service interaction
- Payment transaction records: approximately seven years for tax and accounting requirements
- Website analytics data: about twenty-six months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site utilizes cookies and related technologies to enhance your browsing experience and gain insight into how visitors interact with our pages. Cookies assist us in recalling your preferences and evaluating site performance.
You can manage cookie options via your browser settings. Note that turning off some cookies might impact how the site works. For comprehensive details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to third-party sites or services. This privacy policy covers only CanvasClusterHarvest and our site. We are not accountable for the privacy practices of external sites.
We invite you to examine the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect shifts in our practices, services, or legal obligations. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your information.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your data, please reach out to us.
Contact Us About Privacy
CanvasClusterHarvest Privacy Team
Blossom Lane, London
London, United Kingdom SW1A 1AA
Electronic mail: [email protected]
Telephone: +44 20 7946 0958
For privacy-related inquiries, include "Privacy Request" in the subject line and provide as much detail as possible about your request. We strive to respond to all privacy inquiries within seven business days.